At QuokkaQ, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services. By using QuokkaQ, you agree to the practices described below.
How We Use Your Information
We may collect the following types of information:
- Account Information: Name, email address, and company details when you sign up.
- Survey Data: Questions, answers, and feedback you or your respondents provide through our platform.
- Usage Data: Device information, browser type, IP address, and activity logs to help us improve our services.
- Support Interactions: Information you provide when contacting our support team.
How We Use Your Information
How We Use Your Information
- Deliver and improve our survey services.
- Personalize survey experiences for respondents.
- Provide customer support and respond to inquiries.
- Monitor usage, detect fraud, and ensure platform security.
- Comply with legal and regulatory requirements.
Data Ownership & Sharing
- You own your survey data. QuokkaQ will never sell, share, or use your survey responses for purposes other than providing our service.
- We may share information with trusted third-party service providers (e.g., hosting, analytics, integrations) who help us operate our platform. These providers are bound by confidentiality and data protection agreements.
- We may disclose information if required by law or to protect the safety and rights of our users.
Security & Storage
- All data is protected with end-to-end encryption in transit and at rest.
- Access is restricted to authorized team members only.
- We comply with GDPR, CCPA, and other global data protection regulations.
International Data Transfers
If you use QuokkaQ from outside our hosting region, your data may be transferred and processed in other countries with appropriate safeguards in place.
Data Retention
We keep your information only as long as necessary to provide our services or as required by law. You may request deletion of your data at any time by contacting us.
Your Rights
Depending on your location, you may have rights to:
- Access, update, or delete your personal data.
- Request a copy of your data in portable format.
- Object to or restrict processing of your data.
- Withdraw consent at any time (where applicable).
To exercise your rights, contact us at support@quokkaq.com.
Cookies & Tracking
We use cookies and similar technologies to:
- Keep you signed in.
- Analyze traffic and usage trends.
- Improve performance and user experience.
Children’s Privacy
QuokkaQ is not directed at individuals under 16. We do not knowingly collect information from children. If you believe a child has provided us data, please contact us for deletion.
Changes to This Policy
We may update this Privacy Policy from time to time. If changes are significant, we’ll notify you via email or a notice on our website.
Contact Us
If you have questions about this Privacy Policy or our practices, please reach out: 📧 support@quokkaq.com